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Christmas Holiday Hours and Order Processing Times

   

 

We are on holiday from 2pm AWST on the 20th of December. We re-open on Monday 10th of January.
Arts Edge Photo and Frame run all of our printing and framing. They will be closing from 3pm AWST on the 24th of Dec and re-opening at 10am on the 7th of January.

 

CANVAS and PAPER PRINT ORDERS

Inquiries, emails and orders placed between the 20th of December and the 8th of January will not begin being processed until the 9th of January onwards. Orders placed after the Christmas cut off dates may not be completed until they return from holidays.

For our interstate and regional customers, while the majority of our orders are arriving within the estimated delivery range, please keep in mind that Covid, extreme weather conditions and the Christmas rush are causing unpredictable delays for delivery services (Australia Post, Toll etc). Unfortunately this means that we are unable to guarantee delivery times.

When we return from holidays in January, there will be a backlog of orders to get through so processing times may take a little longer during January and February.

We have passed already passed the cut-off for ordering Stretched or Framed prints via Arts Edge Photo and Frame for Christmas. The wait times for framing with Arts Edge are currently 6 - 12 weeks. 

 

PICK UP ORDERS (Perth Customer Only)

PAPER PRINTS

Place your orders by midnight on 12th of December and you will be able to pick up your orders from Arts Edge Photo and Frame by close of business on the 24th of Dec.

CANVAS PRINTS

Place your orders by midnight on the 5th of December and you will be able to pick up your orders from Arts Edge Photo and Frame by close of business on the 24th of Dec.

Any pick up orders placed after these dates might not be processed until after the 9th of January.

 

POSTAL ORDERS

For our interstate and regional customers, while the majority of our orders are arriving within the estimated delivery range, please keep in mind that Covid, extreme weather conditions and the Christmas rush are causing unpredictable delays for delivery services (Australia Post, Toll etc). Unfortunately this means that we are unable to guarantee delivery times.

CANVAS PRINTS

Interstate and regional orders placed by the 17th of November should arrive before Christmas.

Perth orders placed by the 24th of November should arrive before Christmas.

PAPER PRINTS

Interstate and regional orders placed by the 24th of November should arrive before Christmas.

Perth orders placed by the 1st of Dec should arrive before Christmas. 

 

PRINT FRAMING and STRETCHING SERVICES

Stretching and Framing services with Arts Edge Photo and Frame are booked out right up until Christmas. Approximate processing times for new orders are 6 - 12 weeks from ordering (excluding the holiday closures).

 

PAINTINGS

We will close our painting pick up and dispatch services from the 20th of December at 2pm and re-open on the 10th of January.

PICK UP ORDERS (Perth Customers Only)

Any purchases placed after 12pm on 20th of December will not be processed until the 10th of January onwards. The last available pick up appointments are at 2pm on the 20th of December.

POSTAL ORDERS

Orders placed prior to 1st of December should arrive before Christmas.

Although there seems to always be some unforeseeable delivery delays with Covid-19 impacts and severe weather and so we are unable to guarantee pre-Christmas arrivals.

Orders that were placed after the 1st of December (and before the 20th of Dec) will be dispatched, however it is impossible to say if they will arrive before Christmas.

Postal Orders placed after the 20th of December at 2pm might not be processed for dispatch until we return from holidays on the 10th of January.


HOMEWARES 

Orders placed by the 20th of November should arrive before Christmas.

Orders that were placed after the 20th of November (and before the 20th of Dec at 2pm) will be dispatched, however it is impossible to say if they will arrive before Christmas. 

Homewares orders placed after the 20th of December at 2pm, will not be processed until we return from holidays from the 10th of Jan.

 

GENERAL INQUIRIES

Any emails sent after 2pm on the 20th of December will be replied to from the 10th of January when we return to the office.

We will check emails periodically during the holidays for anything urgent. 

We thank you for your patience and wish you all a great Christmas and New Years.

 

 

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