SALE FAQS

SALE LOGISTICS

Winter Sale on Anya Brock home wares including cushion covers, coasters, plates and tea towel sets.

The sale runs from the 6/8/2018 at 9am AWST until the 20/8/2018 at 5pm AWST.

 

DISCOUNT CODES

Do my other discount codes work on sale items?

Unfortunately not sorry. No further discounts apply.

 

IN STORE OR GALLERY AVAILABILITY 

Can I purchase sale items in store or from a gallery? 

Unfortunately we no longer have a permanent physical store or gallery space. Items can only be purchased through our online store.

 

PICK UPS 

Can I pick up my purchase?

Unfortunately pick up is not available. 

 

SHIPPING

How long will delivery take?

We use Australia Post for all of our domestic shipping. They estimate between 4 and 7 business days for most items to arrive. We will be dispatching orders on the 14th and 21st of August. 

How will I know when my order is on the way? 

As soon as your order is processed, you will receive an email acknowledging your purchase. 

Once your order is dispatched, you will receive another email with a link to view your online order. Follow the link and you will be able to look up your tracking details. Please note that dispatch may take up to two weeks from the initial ordering date to process your item for postage.

What do I do if my order does not arrive after 12 business days?

Please check your tracking details and contact the postal or delivery service for updates on your orders delivery status. If the tracking for your order is incorrect or empty, please email store@anyabrock.com and we will follow it up asap.

 

VOUCHERS

Can I use my voucher in the sale?

If you have an in store voucher we'll need to convert it to an online one so please email store@anyabrock.com to arrange this. If you have a digital gift card then you can use this to purchase goods during the sale. Just enter the code at the checkout.

 

SALE ITEM PREVIEW

Can I preview sale items?

No previews are available. All items can be viewed on the website from Monday 6th of August 2018 at 9am AWST.

 

 

ADDING ITEMS TO CART

I added an item to my cart but when I got to checkout it said it was sold out.

Please note that if you add an item to cart it does not mean it's being held for you. Whoever checks out first will get the item and you may find when you reach the final checkout page that items in your cart have sold out.

 

RETURNS POLICY

I changed my mind, can I return my item? 

No. Unfortunately there is a strict no 'rain checks' returns policy on sale items. 

I received my purchase and it is not what I ordered, can I return it?

Yes. In the unlikely event that your order is mixed up, we will happily send you the correct item or allow you to return the order for a refund. We will reimburse you for any cost incurred returning the incorrect item.

I received my purchase and it is damaged or faulty, can I return it? 

Yes. If you receive an item that is damaged or faulty and this was not in the product description for the sale item, we will happily replace or refund your item. 

 

 

STOCK AVAILABILITY

The item I want is sold out online. Can I come and buy one in store at the sale price? 

No. Unfortunately once this is sold out, there will be no more released at the sale price.

 

INTERNATIONAL ORDERS

Do you ship overseas?

Yes.

Do I have to pay duties and taxes on my overseas purchase?

Maybe. Please check this with customs in your country of residence. If your items are over a specified monetary value, some countries will withhold the items until you pay an import duty or tax. The amount varies from country to country so please check with your customs office.

In very rare cases customs may chose to inspect your item. In the UK (and possibly other countries) this inspection fee may be passed onto the customer. 

Please note that Anya Brock Pty Ltd is not liable for any import duties, taxes, levies, or customs fees that your country of residence charges you for the receiving of your item. Please familiarise yourself with the import duties, taxes and charges that your country of residence applies to items being sent from Australia.

 

For any further questions please email store@anyabrock.com

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